Last Updated: 2/20/2024
At Tokki.trade, we are committed to protecting your privacy. This Privacy Policy describes the types of personal data Tokki.trade (“we”, “us”, and “our”) may collect, use, disclose, and protect your personal information when you use our website and related services ("Services").
Information We Collect:
a. Account Information: When you create an account on Tokki.trade, we collect certain information provided by you, including your email address, username, and password. Please note that passwords are automatically hashed for security purposes, and Tokki.trade does not have access to them.
b. Transaction Information: When you make purchases through Tokki.trade, we collect transaction information, including your first and last name, email address, shipping address, product details, and purchase price. Please be aware that we use third-party payment processors, such as Stripe and Apple Payments, to process credit card payments. We do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers.
c. Newsletter and Promotional Emails: We use this information to manage our communications with you and send you information about products and services that we believe may be of interest to you.
d. Information Collected Through the Use of Services: We may collect information that you upload or transmit through your use of Tokki.trade, including files, images, data, or other content ("User Content"). User Content and any associated personal information are stored and collected as part of our Services, and we use this information to provide you with the Services.
e. Information You Provide through Our Support Channels: We collect information when you contact Tokki.trade and our customer support for any reason, such as asking questions and sharing feedback, issues, or problems. You may be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving an issue.
f. Contests, Sweepstakes, and Promotions: If you participate in any contests, sweepstakes, or promotional events hosted by Tokki.trade, we may collect your contact information, including your name, email, phone number, and postal code. We may also collect other information requested on entry forms or as part of your participation.
Information We Collect Automatically when You Use the Services:
When you access or use our Services, certain information is collected automatically, including:
a. Usage Information: We collect information about your interactions with our Services, such as the pages or content you view, your search queries, and the actions you take.
b. Device Information: We automatically collect information about the device you use to access our Services, including the device type, operating system, unique device identifiers, and mobile network information.
c. Log Data: Our servers automatically record information when you use our Services, including your IP address, browser type, referring/exit pages, and timestamps.
d. Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Services and to collect information about your browsing activities. Cookies are small files that are stored on your device and allow us to recognize you and remember your preferences. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, our Services may not function properly.
e. Google Analytics: We use Google Analytics to collect and analyze information about how you interact with our Services. Google Analytics uses cookies to collect information such as your IP address, the pages you visit, and the time spent on each page. This information is used to improve our Services and understand user behavior. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
f. Advertising and Analytics Services: We may work with third-party advertising and analytics partners who collect information about your online activities over time and across different websites and platforms to provide targeted advertising and analytics services. These third parties may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Services and other websites and apps.
Personal Information from Third Parties
a. Social Media Authentication: We may receive information about you from social media platforms, when you choose to connect or integrate your accounts with our Services.
b. Other Users or Individuals who Interact with our Services: We may receive personal information from other users or other individuals who interact with our Services. For example, if you communicate with us on a third-party platform, we will be able to see any public communications made within that platform.
c. Service Providers: Our service providers that perform services solely on our behalf, such as survey and marketing providers, data collectors in connection with our legal compliance obligations, and payment processors, collect personal information and certain service providers share some or all of this information with us. The information may include contact information, bank account information, tax identification information, information collected about your business, demographic information, information about your communications and related activities, and information about your orders. We may use this information to administer and facilitate our Services, your orders, and our marketing activities.
By using our Services, you consent to the collection and use of this information as described in this Privacy Policy. If you do not wish to have this information collected automatically, you may opt out by adjusting your device or browser settings or by contacting us for assistance.
Please note that opting out of certain collection methods may affect the functionality of our Services.
Use of Information:
We use the information collected for the following purposes:
a. Provide Services: We use your information to complete and fulfill transactions, set up and authenticate your account, ensure technical functionality of the Services, and facilitate transactions you are engaged in.
b. Maintenance and Improvement: We analyze your usage of the Services, including interactions with apps, advertising, products, and services, to maintain, enhance, and develop new offerings. This helps us improve the functionality, usability, and overall experience of the Services.
c. Communication: We communicate with you for Services-related purposes, such as providing technical notices, security alerts, and support messages. Additionally, we may contact you for research purposes and to respond to your inquiries and customer service requests.
d. Marketing and Promotion: With your consent, we may send you marketing and promotional communications via email, notifications, or other channels. These communications may be tailored to your interests and preferences.
e. Contests and Promotions: We use your information to facilitate contests, sweepstakes, and promotions, including processing entries and delivering rewards to participants.
f. Fraud Prevention: Your information helps us prevent, detect, and provide notice of fraud or unlawful activity, ensuring the security and integrity of the Services and protecting our users.
g. Legal Compliance: We use your information to comply with legal, financial, or regulatory obligations, including enforcing our Privacy Notice, Terms of Service, and other agreements you've agreed to.
h. Other Purposes: We may use your information for any other purpose described to you at the time it was collected or for purposes consistent with the context in which the information was obtained.
Disclosure of Information:
We may disclose your personal information to third parties in the following circumstances:
a. With vendors, service providers, and consultants that need access to personal information to perform services for us, such as website development and other related services, app development, hosting, maintenance, data analytics and storage, customer support, payment processing, shipping, fraud detection and remediation, user information verification and authentication, advertising, and other services.
b. With other users of our Services, such as if you submit a product review or post content in a public area of our Services. Additionally, we may disclose your contact details to the buyer or seller you are engaging with if necessary for the transaction, or if required by applicable laws and regulations.
As an integral part of our Services, certain information provided during registration or profile updates is displayed on your profile and intended to be shared with other users. Your User Content, including photos, reviews, messages, and listings, are also intended for public consumption. We may display this content through our Services and distribute it to a wider audience via third-party sites and services. Once posted on publicly viewable web pages, this information can be collected and used by others.
We cannot control who accesses your listings or profile or how they use the information you voluntarily provide. Therefore, we advise against sharing sensitive or confidential information in your listings, messages, or elsewhere on the Services. While you can edit or delete posted information within the Services, it may still be cached, collected, and stored elsewhere by others, and we cannot facilitate editing or deletion in those instances.
c. To comply with legal obligations or respond to lawful requests from government authorities.
d. To protect the rights, property, or safety of Tokki.trade, our users, or others.
e. In connection with, or during negotiations of, any merger, acquisition, joint venture, or financing or sale of company assets, or acquisition of all or a portion of our business by another company.
f. With your consent or at your direction.
Cookies and Analytics:
We use cookies and similar tracking technologies to enhance your experience on Tokki.trade, including keeping track of authentication, refreshing authentication, and your shopping cart. We also use Google Analytics to collect information about how you interact with our website and to analyze trends.
Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, so you should take special care in deciding what information you send to us in this way. Your information may be stored with third-party cloud service infrastructure providers.
Your Choices and Rights:
You have the right to access, update, or delete your personal information. You may also opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in the email. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features or legal updates of or to the Services, and technical and security notices).
Children's Privacy:
Tokki.trade is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on Tokki.trade. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us here.
Thank you for using Tokki.trade.